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Rollover troubleshooting
The bulk-upload rollover process on Essential Assessment allows you to organise existing students into their new 2024 classes through our updating the downloaded file. This article contains troubleshooting advice to common issues when uploading the file back onto the system.
Using external exports
If you have a large number of students to roll over, using exports from your school's Information System may assist with populating the file in bulk, but also may cause errors in the rollover process. Specifically, the rollover process relies on matching existing student account information. For example, IDs must match what is on the system.
If the IDs in your Student Information System are different to the ones on Essential Assessment, you won't be able to rely on copy and pasting an export from your Student Information System into file.
If first and last names also don't match Essential Assessment, the system may spend too much time doing overtime match student accounts, and can also create errors or slow loading speeds.
Incorrect formatting
The file as it is downloaded on Essential Assessment must be uploaded back onto the system including all of original columns/fields.
If you have information in another spreadsheet, you can copy it across into the corresponding column.
Deleting or creating any new columns will result in an error message.
If you have altered the file significantly, you will need to download a fresh copy from Essential Assessment to proceed.
Number of purchased students
Rolling over student accounts into 2025 will bring your number of enrolled students up for each student. If the cap is reached for your purchased students, you will need to contact us on info@essentialassessment.com.au to organise the subscription to be updated.
Missing IDs
Student accounts are now required to include a student ID upon account creation. As a result, students without an ID attached cannot be rolled over through the bulk upload. Any students with a blank student ID field have to be rolled over manually.
Once students are rolled over, you can edit their details to contain up-to-date IDs. This can be done student by student or in bulk.
Further issues
If you encounter persistent errors, please email our Customer Support team on info@essentialassessment.com.au so that we can investigate further for you.