We offer multiple different options for in-platform support on Essential Assessment.
Support Menu
The Support button provides you with options for direct support.
Instant Answers directs you to a pop-up where you can ask your question, or start a live chat with our customer support team.
Learning Hub provides access to our Watch and Learn series, featuring short videos that cover the fundamental features and functionality of the platform.
Platform Training offers a collection of in-depth training modules designed to build a deeper understanding of the platform and its capabilities.
Webinars directs you to view the latest Webinar, where you can also view previous Webinars from our Webinar Library.
Help Centre will direct you to our Help Documentation site (you will need to be logged in to view all articles).
Contact Us allows you to send an email to our Customer Support team.
Settings Menu
The Settings menu allows you to see details of your school's subscription, add and edit educator profiles and access School Configuration
Subscription details directs you to which which components are active, when your subscription is due to end, how many accounts you have purchased, and how many have been allocated. You can also export a list of the students who have had an account set up.
Educator Profiles directs you to all educator accounts for your school where you can add, edit and remove them.
School Configuration directs you to the Assessment Settings menu that can be enabled and controlled by your school admin.