In-platform Support

We offer multiple different options for in-platform support.


Support

The Support button provides you with options for direct support. 

  • Instant Answers directs you to a pop-up where you can ask your question.
  • Webinars directs you to view the latest Webinar, where you can also view previous Webinars from our Webinar Library.
  • Help Centre will direct you to our Help Documentation site.
  • Contact Us allows you to send an email to our Customer Support team.

Settings Menu

The Settings menu  allows you to see details of your school's subscription. You're able to see which components are active, when your subscription is due to end, how many accounts you have purchased, and how many have been allocated. 

You can also export a list of the students who have had an account set up, and view/add educator profiles. 

Platform Training

The Platform Training button directs you to videos on how to use different features.

Webinars

Our Webinars can be found under our Support drop down menu, you can view more in depth information about our Webinars here: EA Webinars

Did you find this article helpful? Thanks for the feedback! There was a problem submitting your feedback. Please try again later.